Twilio

A+ customer engagement equals more sales. The more you engage with new and current customers will increase your revenue. No matter what stage your user is in their customer journey, […]

In 2020 the CRM market was estimated at around $52.64 billion in value globally. Now it’s rapidly growing even more since there’s an ongoing demand for businesses to adopt omnichannel […]

Because of this statistic, it is vital that you use a platform that creates a seamless customer journey. One bad experience tends to lose a customer so you want to […]

More businesses are starting to recognize that they need to implement an omnichannel experience to enhance their customer engagement. Having phone calls be the only option for your customers will […]

Your tools are only great if the people using them fully understand and are engaged with the platform. It’s proven that the more employees are engaged with their customers, the […]

Your customer engagement is important along with your consistency. Using multiple channels is excellent for your business as long as you’re staying consistent across all of your platforms. You don’t […]

This goes to show that waiting on hold is a thing of the past. Customers would rather use a messaging platform to get their problems solved. Twilio provides an SMS […]

Getting access to data can make the biggest difference in your customer engagement. This makes you better equipped to solve their problems and create a seamless experience for the customer.

Email engagement is a great way to connect with your customers and give them personalized messages. Twilio helps you create and manage your email campaigns in order to give your […]

Fewer customers are willing to sit on the phone waiting for a representative to solve their problem. They may even be tossed around from person to person. Having a CRM […]