Around 50% of consumers will use mobile messaging apps for customer service and support.

Statistic Info

This goes to show that waiting on hold is a thing of the past. Customers would rather use a messaging platform to get their problems solved. Twilio provides an SMS platform to send and receive messages easily between you and the customer. This increases engagement and allows you to to build deeper relationships with your customers.

Author: Genesys

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Twilio

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