PWC found that the number of companies investing in the omni-channel experience has jumped from 20% to more than 80%

Statistic Info

More businesses are starting to recognize that they need to implement an omnichannel experience to enhance their customer engagement. Having phone calls be the only option for your customers will drastically hurt your business. Implementing multiple avenues your customers can choose from will be extremely beneficial.

Author: PWC

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32% of customers will walk away from a brand they love after a single bad experience.

PWC found that the number of companies investing in the omni-channel experience has jumped from 20% to more than 80%

Companies with highly engaged employees outperform their competitors by 147%

51% of consumers feel it is important to get a personalized experience across all digital channels within a brand.

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