Amazon Connect

Premier Amazon Connect services, from design and implementation to optimization and support, to help organizations create seamless and personalized customer experiences.


Enhance your customer service with Vision Point Systems’ Amazon Connect expertise. Benefit from a cloud-based contact center that integrates your data for a personalized, efficient support experience with advanced analytics and AI.

A Personalized, Efficient Support Experience

Vision Point Systems enables organizations to use Amazon Connect, a cloud-based contact center solution that offers real-time data analytics, quality management, and conversational AI features. Integrate your customer data from any external system to deliver modern and personalized support. 

Talk to experienced AWS consultants, architects, engineers, and administrators focused on delivering efficient and valuable solutions.

Expert Amazon Connect Services

We specialize in crafting customized contact center solutions using Amazon Connect on the AWS cloud. Our expert services leverage Amazon Connect's features, including omnichannel support, natural language processing, AI, and analytics. We collaborate with you to design, implement, and optimize a contact center tailored to your needs and budget so you can enhance customer satisfaction, reduce operational costs, and increase customer lifetime value.

Fully-featured Contact Centers with Amazon’s Extensive Features


      Amazon Analytics

We customize your Amazon Connect environment to leverage its extensive features, such as Amazon Kinesis, Amazon Connect Contact Lens, and Amazon Lex. These features help create scalable, intelligent, and adaptable contact centers. Amazon Kinesis allows you to stream and analyze data in real time, Amazon Connect Contact Lens enables you to monitor and improve customer interactions with AI-based analysis, and Amazon Lex lets you build conversational interfaces and chatbots. We partner with you to understand your needs and goals and recommend how to best leverage the AWS platform.

Unify Your Agent Experience with Custom UI/UX and Step-by-Step Guides


Amazon Connect

We help you set up your Amazon Connect environment with step-by-step guides, a feature that enables you to create workflows that provide agents with custom UI pages built with a no-code designer to help provide personalized support. You can use step-by-step guides to give your agents screen pops, single page forms, or detailed instructions on how to handle a particular use case. You can also customize the UI and the data that agents see, and integrate with external systems using AWS Lambda functions.

Open Up Your Call Center with IVRs and Self-Service Options


We help you set up and create robust and smooth IVRs to create voice menus that allow callers to interact with your system using speech or touch-tone input. You can use IVRs to create self-service options that deflect calls before they reach the call center, such as checking account balance, making a payment, or resetting your password. You can also use IVRs to properly route callers to the right agent or department. Amazon Connect’s no-code drag-and-drop designer makes it easy to design a call center specific to your callflows and needs. We work with you to understand your customer service objectives and show you how to use IVRs to achieve them.

Powerful Contact Centers Using Generative AI and ML



Amazon Machine Learning


We offer cutting-edge solutions to help you transform your Amazon Connect contact center with AWS AI/ML services, like Amazon Q. With Amazon Q, your agents can deliver faster, smarter, and more personalized support to your customers. Amazon Q is a generative AI-powered assistant that understands the intent and context of customer conversations and provides real-time recommendations and insights to your agents. It also integrates seamlessly with Amazon Connect and other AWS AI/ML services, such as Amazon Lex, Amazon Polly, and Amazon Transcribe, to create conversational interfaces that enhance your customer experience and satisfaction. As AI experts, we are equipped to recommend which AI/ML features your organization is most likely to benefit from and help you architect a solution.

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Last week was AWS’ 10th anniversary edition of the re:Invent conference in Las Vegas, NV. It was a nonstop week packed with keynotes, product overviews, hands-on labs, workshops and much…

Our approach is not just to build, but to enhance and optimize modern technologies through our team of experts dedicated to creating solutions at the peak of performance.

Empower your team with powerful platforms delivered at peak performance.

We build and optimize applications that run mission critical business processes.

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We deliver

Peak Performance

VPS knows that your business needs can be complex, ever-changing, and time-sensitive. Despite that, we don't sacrifice performance. Furthermore, we actively consider it.

We leverage

Powerful Platforms

Speed to market, flexibility, and power are foundational with our key partners Appian, Twilio, and Salesforce.

We create

Empowered Organizations

Our goal is to put the power in our customer's hands. We provide unparalleled support while driving true solutions for enablement.