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As the year comes to the close, Amazon’s annual Re:Invent show is poised to put a bow around a watershed moment for applied AI.

Dive into the world of Agent Assessment Reporting, an invaluable tool for elevating your contact center’s data quality to unlock a deeper understanding of customer satisfaction and agent improvement in this insightful blog.

If you started using Flex in 2022 or earlier, there’s a good chance you’re still running one of the 1.X releases. With Twilio announcing that they will drop support for 1.X versions of Flex in the Summer of 2024, now is the time to plan and execute a migration to 2.X.

Appian offers several choices for automated testing, including tools like FitNesse, Cucumber, and the Appian Selenium API. In this blog post, you’ll discover the advantages and disadvantages of each of these tools, helping you determine which one aligns best with your application’s needs.

What color is your data fabric? In this blog, we go over the ways in which certain patterns represent the way you can set up your Appian data structure and sources. Learn how Appian can create a data fabric that matches your style and preferences.

Twilio Flex 2.0 has many exciting updates and a new Plugin Library. Learn how this release improves usability and design and offers ready-to-use Flex plugins, like the Supervisor Barge and Coach plugin. Take advantage of this release today and create a customized and scalable contact center solution.

In this blog post, we will explore why Appian is an excellent choice for building a contact center and how it can enhance your organization’s customer support capabilities.

Learn about Intercom’s new AI-support bot, Fin. A next-generation support tool powered by GPT-4 and your existing support content, VPS is here to show you how you can use it.

VPS helps you navigate a seamless shift from Zendesk to Intercom. Learn essential pre-migration considerations and tips for a smooth transition.

VPS delves into Intercom’s game-changing approach to customer support that boosts CSAT scores and obsoletes traditional ticketing platforms.

Explore the importance of Accessibility Testing in Low-Code platforms for universal usability. Learn how to design for various disabilities and ensure 508 compliance with VPS’s expert guidance.

VPS commemorates two decades of providing unique, high impact solutions to clients, and looks forward to more decades of providing world class professional services.

Discover how VPS is using technology for social change at NTC 2023! Join us virtually or in Denver to learn about community engagement solutions for nonprofits, and donate to Hunger Free Colorado using our secure Twilio-powered tool.

Discover how nonprofits can leverage personalized donor experiences to unlock access to restricted funds using technology, creating transparency and donor engagement.

Appian revolutionizes software app development with pre-built components & the flexibility to meet specific requirements. Learn why they are the greatest thing since sliced bread.