Intercom is a popular platform for connecting customer service and support teams with their customers in real time. Intercom has been a leading solution for web or app-based chat and…
We are excited to announce that LOCCS, the Low-code Omnichannel Contact Center Solution built by Vision Point Systems using Appian and Twilio Flex, has added email support to enhance your…
Learn how to use Appian Portals and parameterized URLs to create personalized and efficient web experiences for your external users.
Explore Twilio Flex vs Talkdesk: Uncover the best cloud contact center solution for your organization. Compare features, advantages, and pricing to make an informed decision.
As the year comes to the close, Amazon’s annual Re:Invent show is poised to put a bow around a watershed moment for applied AI.
Dive into the world of Agent Assessment Reporting, an invaluable tool for elevating your contact center’s data quality to unlock a deeper understanding of customer satisfaction and agent improvement in this insightful blog.
Get insights in your inbox.
By combining the Power of Us Program, an incredibly cost-effective initiative, with the expert knowledge and experience of Vision Point Systems, your organization can save money, provide better services to your clients, and deepen its engagement with donors and volunteers.
VPS Limited is prepared to bring digital transformation to UK government ministries as a provider on the G-Cloud 13 framework.
Learn about scaling low-code and the importance of embedding specific resources in your project teams early on.
Appian 22.3 comes with many new features, but one highlight for low-code data is new functionality which allows dynamic Real-Time Evaluation Custom Fields for Records.
75% of businesses believe they’re offering a good or excellent personalized customer experience while more than half of consumers think their shopping experiences are average, bad or even poor. So, how can organizations improve? Continue reading to learn how!
Perhaps it’s the repetition of the claim “Your call is very important to us” that makes it ring so hollow when we’re on hold. As the hold music and messages repeat, we’re left wondering: If my call is as important as they say, then why doesn’t someone answer now?
#LowCode4All is designed to attract a new wave of Appian developers, from undergraduate students to military veterans, and unemployed individuals and career-changers.
Twilio CEO, Jeff Lawson released “Ask Your Developer” in February 2021 to critical acclaim. In this article I share my thoughts on the book and the message that comes with it.
Intercom Switch was a fantastic start to creating a more omnichannel platform. However, Intercom’s new feature, Intercom SMS, opens an even wider door of possibilities for omnichannel communication.