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On July 10th 2024, the AWS NYC Summit took place at the Jacob Javits Convention Center, bringing together technology enthusiasts, industry leaders, and professional services partners to explore the latest…

Amazon Connect now offers a no-code UI builder that enables administrators to configure step-by-step guides and create custom views for agents within the Amazon Connect agent workspace. Here are the key details about this powerful feature.

Learn about one of the most exciting new features of Appian 24.1: the Prompt Builder AI Skill. This premium tier feature allows you to integrate the capabilities of Gen AI into your Appian Process Models, using natural language prompts to display information, suggest actions, and write to a database based on the context of your process.

Intercom is a popular platform for connecting customer service and support teams with their customers in real time. Intercom has been a leading solution for web or app-based chat and…

We are excited to announce that LOCCS, the Low-code Omnichannel Contact Center Solution built by Vision Point Systems using Appian and Twilio Flex, has added email support to enhance your…

Learn how to use Appian Portals and parameterized URLs to create personalized and efficient web experiences for your external users.

Learn about the beginnings of VPS Limited and how it serves to extend successful decade-long Appian and Twilio partnerships to the European market where VPS solutions are certain to benefit customers.

In this article we’ll discuss Salesforce’s new product called Genie and why it should be viewed as an evolution of existing CDP capabilities.

I had the opportunity to attend the 24th Open Source Commons Community Sprint at the Salesforce Tower. Here’s a quick summary about the experience!

By combining the Power of Us Program, an incredibly cost-effective initiative, with the expert knowledge and experience of Vision Point Systems, your organization can save money, provide better services to your clients, and deepen its engagement with donors and volunteers.

VPS Limited is prepared to bring digital transformation to UK government ministries as a provider on the G-Cloud 13 framework.

Learn about scaling low-code and the importance of embedding specific resources in your project teams early on.

Appian 22.3 comes with many new features, but one highlight for low-code data is new functionality which allows dynamic Real-Time Evaluation Custom Fields for Records.

75% of businesses believe they’re offering a good or excellent personalized customer experience while more than half of consumers think their shopping experiences are average, bad or even poor. So, how can organizations improve? Continue reading to learn how!

Perhaps it’s the repetition of the claim “Your call is very important to us” that makes it ring so hollow when we’re on hold. As the hold music and messages repeat, we’re left wondering: If my call is as important as they say, then why doesn’t someone answer now?