Contact Center

What is: Virtual Hold?

Perhaps it’s the repetition of the claim “Your call is very important to us” that makes it ring so hollow when we’re on hold. As the hold music and messages repeat, we’re left wondering: If my call is as important as they say, then why doesn’t someone answer now?

Leveraging Low-Code to Modernize Your Contact Center

Contact center low-code solutions can be built from scratch or optimized by experts like Vision Point Systems. In this article we’ll look at some of the benefits of leveraging low-code for contact centers.