Amazon Connect now offers a no-code UI builder that enables administrators to configure step-by-step guides and create custom views for agents within the Amazon Connect agent workspace. Here are the key details about this powerful feature.
Amazon Connect now offers a no-code UI builder that enables administrators to configure step-by-step guides and create custom views for agents within the Amazon Connect agent workspace. Here are the key details about this powerful feature.
As the year comes to the close, Amazon’s annual Re:Invent show is poised to put a bow around a watershed moment for applied AI.
AWS Summit was back in person last week in Washington, DC. The DC Summit has a strong public sector focus, and this was on display with an array of presenters, […]
Last week was AWS’ 10th anniversary edition of the re:Invent conference in Las Vegas, NV. It was a nonstop week packed with keynotes, product overviews, hands-on labs, workshops and much […]