Articles

Businesses are increasingly feeling the need to provide omnichannel solutions. In fact, nearly 80% of customers prefer omnichannel strategies. In this article we’ll discuss how Intercom Switch provides the right solution for your contact center needs.

Last week I attended Appian World 2022, which marked the first time I was ever able to attend the conference in-person. As you can imagine, I’ve been soaring from the experience. Here are some of the main takeaways from this year’s Appian World.

Do you ever wonder how underperforming software impacts a company’s bottom line? I do, and I have analyzed the value of software that performs well, regardless of what industry or…

In this article we’ll discuss the robust security of Appian software and its core features that can seamlessly blend with the workflows of government workers.

In this low-code guide, we’ll walk you through the ten low-code capabilities that are most impactful to business users.

With version 22.1, Appian released a new capability within Records called Record-Level Security. To understand why this enhancement is game-changing, we first need to understand the problem it solves, and how it can transform a broad range of crucial business processes.

Contact center low-code solutions can be built from scratch or optimized by experts like Vision Point Systems. In this article we’ll look at some of the benefits of leveraging low-code for contact centers.

Almost every business or public service will need software customized to their needs in order to operate in today’s world. In this article we’ll discuss how low-code development is breaking up the long-established models of the software coding process, providing development teams with powerful new tools that make their jobs much easier.

Every design decision has an impact on process activity and being aware of how your choices impact process details is important. In this blog, I will discuss the technical impacts of certain design choices on the performance and available memory of your Appian system.