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On July 10th 2024, the AWS NYC Summit took place at the Jacob Javits Convention Center, bringing together technology enthusiasts, industry leaders, and professional services partners to explore the latest…

Amazon Connect now offers a no-code UI builder that enables administrators to configure step-by-step guides and create custom views for agents within the Amazon Connect agent workspace. Here are the key details about this powerful feature.

Learn about one of the most exciting new features of Appian 24.1: the Prompt Builder AI Skill. This premium tier feature allows you to integrate the capabilities of Gen AI into your Appian Process Models, using natural language prompts to display information, suggest actions, and write to a database based on the context of your process.

Intercom is a popular platform for connecting customer service and support teams with their customers in real time. Intercom has been a leading solution for web or app-based chat and…

We are excited to announce that LOCCS, the Low-code Omnichannel Contact Center Solution built by Vision Point Systems using Appian and Twilio Flex, has added email support to enhance your…

Learn how to use Appian Portals and parameterized URLs to create personalized and efficient web experiences for your external users.

#LowCode4All is designed to attract a new wave of Appian developers, from undergraduate students to military veterans, and unemployed individuals and career-changers.

Twilio CEO, Jeff Lawson released “Ask Your Developer” in February 2021 to critical acclaim. In this article I share my thoughts on the book and the message that comes with it.

Intercom Switch was a fantastic start to creating a more omnichannel platform. However, Intercom’s new feature, Intercom SMS, opens an even wider door of possibilities for omnichannel communication.

This month, Twilio released a “State of Nonprofit Digital Engagement” report, which detailed the nonprofit industry’s success in transforming digital communications over the past few years. I want to highlight two specific pieces of information that I believe are most responsible for their success.

Last week I attended the Slack Frontiers conference in New York City. There were a wide range of takeaways from the different sessions and conversations I participated in, and here are some of the primary ones:

We have the honor of organizing our first ever tournament to benefit our customer WhyHunger, a non-profit organization that empowers local communities around the world to meet the nutritional needs of the less fortunate.

Appian 22.2 gives us a new feature – WebAPIs for data sync –  that will allow us to easily bypass current restrictions with way less prepare time.

AWS Summit was back in person last week in Washington, DC. The DC Summit has a strong public sector focus, and this was on display with an array of presenters,…

Customers, such as Lyft, have depended on Twilio Flex for their contact center journey, relying on Flex to handle their large-scale operations with confidence into the future. Read more to learn how you can take your contact center to the next level with Twilio Flex Support with Managed Services.