What you need to know about upgrading to Twilio Flex 2.0

If you started using Flex in 2022 or earlier, there’s a good chance you’re still running one of the 1.X releases. With Twilio announcing that they will drop support for 1.X versions of Flex in the Summer of 2024, now is the time to plan and execute a migration to 2.X.

How to Choose the Best Tool for Appian Automated Testing

Appian offers several choices for automated testing, including tools like FitNesse, Cucumber, and the Appian Selenium API. In this blog post, you’ll discover the advantages and disadvantages of each of these tools, helping you determine which one aligns best with your application’s needs.

What Color Is Your Data Fabric?

What color is your data fabric? In this blog, we go over the ways in which certain patterns represent the way you can set up your Appian data structure and sources. Learn how Appian can create a data fabric that matches your style and preferences.

Learn What’s New in Twilio Flex 2.0 for Administrators

Twilio Flex 2.0 has many exciting updates and a new Plugin Library. Learn how this release improves usability and design and offers ready-to-use Flex plugins, like the Supervisor Barge and Coach plugin. Take advantage of this release today and create a customized and scalable contact center solution.

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My 5 Takeaways from Appian World 2022

Last week I attended Appian World 2022, which marked the first time I was ever able to attend the conference in-person. As you can imagine, I’ve been soaring from the experience. Here are some of the main takeaways from this year’s Appian World.

The Price of Poor Performance

Do you ever wonder how underperforming software impacts a company’s bottom line? I do, and I have analyzed the value of software that performs well, regardless of what industry or…

Why Appian's Record-Level Security is the Next Game-Changing Feature

With version 22.1, Appian released a new capability within Records called Record-Level Security. To understand why this enhancement is game-changing, we first need to understand the problem it solves, and how it can transform a broad range of crucial business processes.

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