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On July 10th 2024, the AWS NYC Summit took place at the Jacob Javits Convention Center, bringing together technology enthusiasts, industry leaders, and professional services partners to explore the latest…

Amazon Connect now offers a no-code UI builder that enables administrators to configure step-by-step guides and create custom views for agents within the Amazon Connect agent workspace. Here are the key details about this powerful feature.

Learn about one of the most exciting new features of Appian 24.1: the Prompt Builder AI Skill. This premium tier feature allows you to integrate the capabilities of Gen AI into your Appian Process Models, using natural language prompts to display information, suggest actions, and write to a database based on the context of your process.

Intercom is a popular platform for connecting customer service and support teams with their customers in real time. Intercom has been a leading solution for web or app-based chat and…

We are excited to announce that LOCCS, the Low-code Omnichannel Contact Center Solution built by Vision Point Systems using Appian and Twilio Flex, has added email support to enhance your…

Learn how to use Appian Portals and parameterized URLs to create personalized and efficient web experiences for your external users.

Businesses are increasingly feeling the need to provide omnichannel solutions. In fact, nearly 80% of customers prefer omnichannel strategies. In this article we’ll discuss how Intercom Switch provides the right solution for your contact center needs.

Last week I attended Appian World 2022, which marked the first time I was ever able to attend the conference in-person. As you can imagine, I’ve been soaring from the experience. Here are some of the main takeaways from this year’s Appian World.

The partnership brings Unified Communications as a Service (UCaaS) and PBX functionality powered by Twilio to the North American market.

Do you ever wonder how underperforming software impacts a company’s bottom line? I do, and I have analyzed the value of software that performs well, regardless of what industry or…

In this article we’ll discuss the robust security of Appian software and its core features that can seamlessly blend with the workflows of government workers.

In this low-code guide, we’ll walk you through the ten low-code capabilities that are most impactful to business users.

With version 22.1, Appian released a new capability within Records called Record-Level Security. To understand why this enhancement is game-changing, we first need to understand the problem it solves, and how it can transform a broad range of crucial business processes.

Contact center low-code solutions can be built from scratch or optimized by experts like Vision Point Systems. In this article we’ll look at some of the benefits of leveraging low-code for contact centers.

Almost every business or public service will need software customized to their needs in order to operate in today’s world. In this article we’ll discuss how low-code development is breaking up the long-established models of the software coding process, providing development teams with powerful new tools that make their jobs much easier.