Learn From Our Experts

If you started using Flex in 2022 or earlier, there’s a good chance you’re still running one of the 1.X releases. With Twilio announcing that they will drop support for 1.X versions of Flex in the Summer of 2024, now is the time to plan and execute a migration to 2.X.

Appian offers several choices for automated testing, including tools like FitNesse, Cucumber, and the Appian Selenium API. In this blog post, you’ll discover the advantages and disadvantages of each of these tools, helping you determine which one aligns best with your application’s needs.

What color is your data fabric? In this blog, we go over the ways in which certain patterns represent the way you can set up your Appian data structure and sources. Learn how Appian can create a data fabric that matches your style and preferences.

Twilio Flex 2.0 has many exciting updates and a new Plugin Library. Learn how this release improves usability and design and offers ready-to-use Flex plugins, like the Supervisor Barge and Coach plugin. Take advantage of this release today and create a customized and scalable contact center solution.

In this blog post, we will explore why Appian is an excellent choice for building a contact center and how it can enhance your organization’s customer support capabilities.

Learn about Intercom’s new AI-support bot, Fin. A next-generation support tool powered by GPT-4 and your existing support content, VPS is here to show you how you can use it.

Every design decision has an impact on process activity and being aware of how your choices impact process details is important. In this blog, I will discuss the technical impacts of certain design choices on the performance and available memory of your Appian system.

In the process of developing enterprise Appian solutions, we come across powerful resources for Appian that we use to help guide strategic business and architecture planning as well as technical implementation. Our Appian solutions team has compiled some of our most valuable resources and references to share with you below.

Here are two simple ways Flows can help extend Twilio For Salesforce through creating notifications for your users about incoming messages and inbound SMS messages on a business or personal phone.

Twilio is a cutting edge customer engagement platform that offers multiple products for businesses to communicate with their customers over multiple channels.

In this article we take a technical deep dive into Appian and discuss a simple way to make your queries more performant at scale. Read on to learn about how to stay on track and find success with your app.

Low Code platforms are customizable and flexible to many different industries and use-cases. Here are 2 great examples to help conceptualize how they can be used at their best.

Last week was AWS’ 10th anniversary edition of the re:Invent conference in Las Vegas, NV. It was a nonstop week packed with keynotes, product overviews, hands-on labs, workshops and much…

It is essential to choose the best low-code tool for your organization to fit your specific needs for use case coverage, developer profiles, integrations, DevOps, and cost models.

Nonprofits use communications platforms for a variety of reasons. Whether these organizations need help reaching remote volunteer staff or require assistance handling questions and donations, it’s important for nonprofits to…