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Learn about one of the most exciting new features of Appian 24.1: the Prompt Builder AI Skill. This premium tier feature allows you to integrate the capabilities of Gen AI into your Appian Process Models, using natural language prompts to display information, suggest actions, and write to a database based on the context of your process.

Intercom is a popular platform for connecting customer service and support teams with their customers in real time. Intercom has been a leading solution for web or app-based chat and…

We are excited to announce that LOCCS, the Low-code Omnichannel Contact Center Solution built by Vision Point Systems using Appian and Twilio Flex, has added email support to enhance your…

Learn how to use Appian Portals and parameterized URLs to create personalized and efficient web experiences for your external users.

Explore Twilio Flex vs Talkdesk: Uncover the best cloud contact center solution for your organization. Compare features, advantages, and pricing to make an informed decision.

As the year comes to the close, Amazon’s annual Re:Invent show is poised to put a bow around a watershed moment for applied AI.

Here are two simple ways Flows can help extend Twilio For Salesforce through creating notifications for your users about incoming messages and inbound SMS messages on a business or personal phone.

Twilio is a cutting edge customer engagement platform that offers multiple products for businesses to communicate with their customers over multiple channels.

In this article we take a technical deep dive into Appian and discuss a simple way to make your queries more performant at scale. Read on to learn about how to stay on track and find success with your app.

Low Code platforms are customizable and flexible to many different industries and use-cases. Here are 2 great examples to help conceptualize how they can be used at their best.

Last week was AWS’ 10th anniversary edition of the re:Invent conference in Las Vegas, NV. It was a nonstop week packed with keynotes, product overviews, hands-on labs, workshops and much…

It is essential to choose the best low-code tool for your organization to fit your specific needs for use case coverage, developer profiles, integrations, DevOps, and cost models.

Nonprofits use communications platforms for a variety of reasons. Whether these organizations need help reaching remote volunteer staff or require assistance handling questions and donations, it’s important for nonprofits to…

This past Tuesday, November 16 was the annual Appian Government conference in Washington, DC. The event – hosted by Appian – is a conference that connects government agencies, Appian partners and executives, product leadership, and delivery teams to discuss driving industry learning, collaboration, and innovation.

Twilio for Salesforce is a powerful tool that can instantly transform any organization. It combines the messaging capabilities of Twilio with the process management capabilities of Salesforce to reach your audience at scale. There are 7 functionalities within the technology that make Twilio for Salesforce a useful tool for businesses: