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Amazon Connect now offers a no-code UI builder that enables administrators to configure step-by-step guides and create custom views for agents within the Amazon Connect agent workspace. Here are the key details about this powerful feature.

Learn about one of the most exciting new features of Appian 24.1: the Prompt Builder AI Skill. This premium tier feature allows you to integrate the capabilities of Gen AI into your Appian Process Models, using natural language prompts to display information, suggest actions, and write to a database based on the context of your process.

Intercom is a popular platform for connecting customer service and support teams with their customers in real time. Intercom has been a leading solution for web or app-based chat and…

We are excited to announce that LOCCS, the Low-code Omnichannel Contact Center Solution built by Vision Point Systems using Appian and Twilio Flex, has added email support to enhance your…

Learn how to use Appian Portals and parameterized URLs to create personalized and efficient web experiences for your external users.

Explore Twilio Flex vs Talkdesk: Uncover the best cloud contact center solution for your organization. Compare features, advantages, and pricing to make an informed decision.

Twilio for Salesforce is a powerful tool that can instantly transform any organization. It combines the messaging capabilities of Twilio with the process management capabilities of Salesforce to reach your audience at scale. There are 7 functionalities within the technology that make Twilio for Salesforce a useful tool for businesses:

Tell me if this scenario sounds familiar. You’re the product owner on a large-scale project with many members on the implementation team. One of the people on your team is Dan the Developer. You’ve noticed that Dan’s completed code, which you already approved during UAT, won’t arrive in production for weeks.

A low-code development platform offers many advantages for meeting a timeline and staying on budget when developing software applications. One of the benefits to these platforms is that they handle a lot of features out of the box to jumpstart development projects

Stakeholder and end-user engagement is critical for building a successful software application and attaining the benefits of a low-code platform. More specifically, stakeholders and end-users need to be heavily involved in the implementation process from start to finish in order to achieve an aligned definition of success.

Low code platforms offer many benefits over traditional enterprise software deployments. Most importantly, low code platforms allow development teams to focus on the business needs of users to achieve faster…

VPS Director of Software and BPM Services Jim Schweitzer presented at Enterprise Connect 2021 and shared how to leverage low-code to enable custom cloud-based contact center solutions with VPS. Enter…

VPS will be participating in Enterprise Connect 2021–an annual event that brings together corporate IT decision-makers together with the industry’s vendors, channel partners, analysts, and consultants to focus on the issues central to enterprise communications and collaboration.

Vision Point Systems has pioneered methodologies for performance testing within the Appian sphere. In 2019, VPS had the opportunity to partner with Deloitte to bring our expertise in quality assurance and performance measurement to a critical, large-scale Appian deployment for the Federal Government.

Enterprise app consultancy Vision Point Systems (VPS) became an Acqueon reseller partner to deliver…