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Amazon Connect now offers a no-code UI builder that enables administrators to configure step-by-step guides and create custom views for agents within the Amazon Connect agent workspace. Here are the key details about this powerful feature.

Learn about one of the most exciting new features of Appian 24.1: the Prompt Builder AI Skill. This premium tier feature allows you to integrate the capabilities of Gen AI into your Appian Process Models, using natural language prompts to display information, suggest actions, and write to a database based on the context of your process.

Intercom is a popular platform for connecting customer service and support teams with their customers in real time. Intercom has been a leading solution for web or app-based chat and…

We are excited to announce that LOCCS, the Low-code Omnichannel Contact Center Solution built by Vision Point Systems using Appian and Twilio Flex, has added email support to enhance your…

Learn how to use Appian Portals and parameterized URLs to create personalized and efficient web experiences for your external users.

Explore Twilio Flex vs Talkdesk: Uncover the best cloud contact center solution for your organization. Compare features, advantages, and pricing to make an informed decision.

Testing has been part of the secret sauce at VPS since we got started in 2002, and while it may be a bit boring, we maintain that QA pays for itself. Working on Appian development projects, our testers stand out in that they are familiar with Appian and can go further into the application than a typical black-box functional tester.

Our long time friend and client, Jason Friesen, is embarking on one of his most ambitious projects as head of Trek Medics International, and VPS is excited to be a part of the team.

Vision Point Systems, Inc, of Fairfax, VA  and Twilio, Inc of San Francisco, CA announce that VPS has earned the designation of Gold-level Partner status as a Twilio Consulting Builder. Vision Point Systems has been a Twilio consulting partner since 2013.

A message from the CEO If you’re like us, you’ve had enough of winter and you’re looking forward to spring.  This spring, we’re looking forward especially to Appian World, coming…

I got tipped off to this podcast at CAST. “Join your faithful host James Pulley and special guests every week for analysis on globally crashing websites and system failures while he reviews the disastrous sins of the evildoers in the IT department…”

Justin Harrison and I recently attended CAST – the Conference for the Association for Software Testing, and over the past week as we got back into the flow after our…

CAST 2017 is the Conference for the Association of Software Testers.  The conference this year is in Nashville, August 16-18th. Our Lead Performance Tester, Justin Harrison will be a featured…

Greetings from 32000 Feet somewhere over Utah, on my way to AppianWorld. Our friends at Twilio released support for Fax over the weekend. They’ve been having fun with it on social media, playing into the archaicness of the technology, but I’m super stoked at what kind of possibilities this opens up to our BPM Customers.

Any software team worth its salt has testers. They execute functional tests to make sure that the system works as designed. They are, by and large excellent at this. What they usually DO NOT do, due to constraints of resources, is make sure that the system that worked correctly with 1 user (the tester) works correctly with 1000 or 10,000 users.