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Amazon Connect now offers a no-code UI builder that enables administrators to configure step-by-step guides and create custom views for agents within the Amazon Connect agent workspace. Here are the key details about this powerful feature.

Learn about one of the most exciting new features of Appian 24.1: the Prompt Builder AI Skill. This premium tier feature allows you to integrate the capabilities of Gen AI into your Appian Process Models, using natural language prompts to display information, suggest actions, and write to a database based on the context of your process.

Intercom is a popular platform for connecting customer service and support teams with their customers in real time. Intercom has been a leading solution for web or app-based chat and…

We are excited to announce that LOCCS, the Low-code Omnichannel Contact Center Solution built by Vision Point Systems using Appian and Twilio Flex, has added email support to enhance your…

Learn how to use Appian Portals and parameterized URLs to create personalized and efficient web experiences for your external users.

Explore Twilio Flex vs Talkdesk: Uncover the best cloud contact center solution for your organization. Compare features, advantages, and pricing to make an informed decision.

For the past few years, both on customer projects and also on internal development projects, we have used the Agile Methodology*. I add the asterisk because no one seems to agree on what exactly agile should be, and no team I’ve ever seen (even within an organization) does it the same way.

VPS is excited to be a Platinum Sponsor at the upcoming AppianWorld 2017 – coming to San Francisco in April. We’ve been a sponsor at AppianWorld for a few years…

Hi Everyone! Welcome to the VPS Software Engineering Blog. We’ll be using this as a venue for sharing our experiences and thoughts as it relates to the world of Software for the Enterprise. You’ll see plenty about BPM, especially Appian, as that’s where we’ve been focused for the past few years.

VPS designated its Fairfax, VA office address as corporate headquarters effective Feb 1, 2017. The Software Engineering team, based in Blacksburg, VA…

Trek Medics International, a nonprofit technology startup, has launched a new companion mobile app to their emergency dispatching platform, Beacon.

Hi Everybody! We’ve got a new article up on ICMI’s website. In our article, “What if it was Easy?” we look at tracking customer satisfaction and how technology is making easier than ever.  Check out the article and let us know what you think in the comments.

When you think of Business Process Management  or “Cloud” systems, do you think of the cost-control benefits first? Most people do.

“Reducing Business Risk While Remaining Compliant with SaaS Solutions” will be the topic discussed by Jim Schweitzer, Director of Commercial Technology Services at Vision Point Systems, at the 2013 DIA Annual Meeting in Boston, Mass.

Genesys announced today that it will be acquiring Angel from Microstrategy, Inc. Genesys has been a leading player for over a decade in premise-based unified communications systems.