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VPS helps you navigate a seamless shift from Zendesk to Intercom. Learn essential pre-migration considerations and tips for a smooth transition.

VPS delves into Intercom’s game-changing approach to customer support that boosts CSAT scores and obsoletes traditional ticketing platforms.

Explore the importance of Accessibility Testing in Low-Code platforms for universal usability. Learn how to design for various disabilities and ensure 508 compliance with VPS’s expert guidance.

VPS commemorates two decades of providing unique, high impact solutions to clients, and looks forward to more decades of providing world class professional services.

Discover how VPS is using technology for social change at NTC 2023! Join us virtually or in Denver to learn about community engagement solutions for nonprofits, and donate to Hunger Free Colorado using our secure Twilio-powered tool.

Discover how nonprofits can leverage personalized donor experiences to unlock access to restricted funds using technology, creating transparency and donor engagement.

It’s time to dust off the “Teachable Moments” blog tag. I’m regretting deleting the voicemail I just got from a telemarketer (who will remain nameless thanks to my quick trigger finger and weak primacy memory effect).

As has been widely published in the media, GlaxoSmithKline has settled crimincal and civil complaints with the US government for fraudulent marketing of Paxil, Wellbutrin, and Avandia, to the tune of $3 Billion in fines.

Welcome everyone once again to the latest installment of our series of conversations with industry leaders! Today we are speaking with Brad Cleveland, known globally as one of today’s foremost experts in customer strategy and management.

I’m on my way to the 2012 DIA Annual Meeting in Philadelphia next week. The DIA organization represents a great confluence of the pieces of the pharmaceutical value chain where VoiceVision is most appropriate.

CRM managers must respond to the advent of mobile technology with an enthusiastic embrace.

Hello readers! I just got back from Seattle and boy are my arms tired! I was up to my eyeballs in Contact Center Camaraderie and Commiseration at the ICMI ACCE (“ACE”) conference in Seattle.

I’m happy to announce that Vision Point Systems – the company that brings you VoiceVision – has been nominated for the Rising Star Award by the Roanoke-Blacksburg Technology Council.

A knowledge base is software an organization can use to store knowledge acquired in the course of doing business. We’re talking about a database, only filled with knowledge and wisdom rather than just randomly accumulated data, so it’s a knowledge base.

VoiceVision is a methodical approach to evaluating the overall efficiency of your integrated telephony and contact center resources.
To conduct these evaluations, we have to ask a lot of questions about how staff members get things done with the tools they have.