Jim Schweitzer appears as IVR Expert on KnowledgeShift Training Tech Talk
Jim Schweitzer, our Business and Technical Director, was featured as the guest expert on KnowledgeShift’s Training Tech Talk blog radio show earlier today.
During the talk with the hosts, Nancy Munro and Allison Black, Jim discusses the evolution of IVR technologies over the last decade – moving from premise-based, hardware driven systems, to VOIP and VXML-based applications, to the emerging cloud IVR platforms like Twilio and Voxeo. Topics also include the risks and benefits that the cloud providers bring for today’s business, emerging cases for using IVR and SMS for customer communication, and internationalization.
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