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Amazon Connect now offers a no-code UI builder that enables administrators to configure step-by-step guides and create custom views for agents within the Amazon Connect agent workspace. Here are the key details about this powerful feature.

Learn about one of the most exciting new features of Appian 24.1: the Prompt Builder AI Skill. This premium tier feature allows you to integrate the capabilities of Gen AI into your Appian Process Models, using natural language prompts to display information, suggest actions, and write to a database based on the context of your process.

Intercom is a popular platform for connecting customer service and support teams with their customers in real time. Intercom has been a leading solution for web or app-based chat and…

We are excited to announce that LOCCS, the Low-code Omnichannel Contact Center Solution built by Vision Point Systems using Appian and Twilio Flex, has added email support to enhance your…

Learn how to use Appian Portals and parameterized URLs to create personalized and efficient web experiences for your external users.

Explore Twilio Flex vs Talkdesk: Uncover the best cloud contact center solution for your organization. Compare features, advantages, and pricing to make an informed decision.

Find out what the end of support for Twilio Autopilot means for your organization and how to prepare.

Have you ever wanted to Pause a record-triggered Salesforce Flow but been frustrated because that’s a restricted feature? Check out this article which provides a solution for achieving the same result by smartly using scheduled paths.

Twilio released Flex 2.0 for general availability. Find out how it’s new features lead to a much more accessible and reachable platform.

This year’s Appian Europe and its Live Build Challenge served as an opportunity to showcase the services and solutions that Appian and its partners have to offer. Read on to learn more about the action-packed event and how Appian is a leader in low-code.

Intercom released a new Visual Bot Builder, which gives you a single and editable view of a custom chatbot. Read along to learn more about the power of creating custom bots and why they’re so important for every website.

The season of Appian events is here. Since Appian Government and Appian Europe are just around the corner, now is a great time to carve out some time and take advantage of the incredible value offered by these conferences.

VPS commemorates two decades of providing unique, high impact solutions to clients, and looks forward to more decades of providing world class professional services.

With VPS as an Appian partner, we’re able to offer even more comprehensive solutions for government agencies. As such, we are excited to share that our team will be attending Appian Government 2022.

Learn about the beginnings of VPS Limited and how it serves to extend successful decade-long Appian and Twilio partnerships to the European market where VPS solutions are certain to benefit customers.