Last week I attended the Slack Frontiers conference in New York City. There were a wide range of takeaways from the different sessions and conversations I participated in, and here are some of the primary ones:
We have the honor of organizing our first ever tournament to benefit our customer WhyHunger, a non-profit organization that empowers local communities around the world to meet the nutritional needs of the less fortunate.
Appian 22.2 gives us a new feature – WebAPIs for data sync – that will allow us to easily bypass current restrictions with way less prepare time.
AWS Summit was back in person last week in Washington, DC. The DC Summit has a strong public sector focus, and this was on display with an array of presenters,…
Customers, such as Lyft, have depended on Twilio Flex for their contact center journey, relying on Flex to handle their large-scale operations with confidence into the future. Read more to learn how you can take your contact center to the next level with Twilio Flex Support with Managed Services.
Businesses are increasingly feeling the need to provide omnichannel solutions. In fact, nearly 80% of customers prefer omnichannel strategies. In this article we’ll discuss how Intercom Switch provides the right solution for your contact center needs.
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Twilio for Salesforce is a powerful tool that can instantly transform any organization. It combines the messaging capabilities of Twilio with the process management capabilities of Salesforce to reach your audience at scale. There are 7 functionalities within the technology that make Twilio for Salesforce a useful tool for businesses:
Tell me if this scenario sounds familiar. You’re the product owner on a large-scale project with many members on the implementation team. One of the people on your team is Dan the Developer. You’ve noticed that Dan’s completed code, which you already approved during UAT, won’t arrive in production for weeks.
A low-code development platform offers many advantages for meeting a timeline and staying on budget when developing software applications. One of the benefits to these platforms is that they handle a lot of features out of the box to jumpstart development projects
Stakeholder and end-user engagement is critical for building a successful software application and attaining the benefits of a low-code platform. More specifically, stakeholders and end-users need to be heavily involved in the implementation process from start to finish in order to achieve an aligned definition of success.
Low code platforms offer many benefits over traditional enterprise software deployments. Most importantly, low code platforms allow development teams to focus on the business needs of users to achieve faster…
VPS Director of Software and BPM Services Jim Schweitzer presented at Enterprise Connect 2021 and shared how to leverage low-code to enable custom cloud-based contact center solutions with VPS. Enter…
VPS will be participating in Enterprise Connect 2021–an annual event that brings together corporate IT decision-makers together with the industry’s vendors, channel partners, analysts, and consultants to focus on the issues central to enterprise communications and collaboration.
Vision Point Systems has pioneered methodologies for performance testing within the Appian sphere. In 2019, VPS had the opportunity to partner with Deloitte to bring our expertise in quality assurance and performance measurement to a critical, large-scale Appian deployment for the Federal Government.
Testing has been part of the secret sauce at VPS since we got started in 2002, and while it may be a bit boring, we maintain that QA pays for itself. Working on Appian development projects, our testers stand out in that they are familiar with Appian and can go further into the application than a typical black-box functional tester.