Intercom Services Partner
Vision Point Systems has been an Intercom services partner since 2020, bringing our 2 decades of communications and business process technology experience to help organizations of all sizes get the most out of Intercom’s modern engagement platform for support and service.
Our team combines expertise in full stack software engineering, business consulting, customer relationship management, and omnichannel contact center technology operations to create unique qualifications that allow VPS to maximize the potential of Intercom customers for transforming their marketing, service, and support experiences for their customers.
Take Intercom to the next level with custom integrations
Unified platforms perform better than siloed ones. We provide custom application development using Intercom’s Canvas Kit and APIs to automate and unify every touchpoint with your customers - in app, on the web, and more.
Guide your customers’ journeys with Bots and Series
Create Bots, Messenger Apps, and Series to provide 24/7 automated support that can help prioritize and route new conversations more efficiently. Bots can also engage your customers to target leads properly and enrich their experience.
Talk to experienced Intercom consultants, architects, engineers, and administrators focused on delivering efficient and valuable solutions.
Our Intercom Services
Personalize An Engagement Center for Your Customers
Give your customers a direct line to support, onboarding, promotions, or follow-ups. Use the data within the platform to make it targeted and personalized to their needs.
An Omnichannel Solution to Match Your Customers Preferences
Customers now more than ever want flexibility in their communication preferences, such as voice, chat, and SMS. Intercom Switch allows you to switch from voice to chat in seconds, while Intercom SMS creates two-way SMS conversations that connect you to your customers anytime, anywhere.
Enhance Agents through Data
Equip your agents with a unified engagement center that combines data from all your platforms. Your agents will be informed to provide personalized customer interactions and support, all in a centralized location.
Organize Your Customers Into Proper Channels Quicker
Leverage Inbox rules to create specific flows to get customers the support they need more efficiently. Inbox rules can also highlight high-priority customers to serve them in a timely manner.
VPS Intercom Service Offerings
We build custom bots that tap into your organization’s existing data such as support tickets, CRM data, App data, and more. With Custom Operator bots, your customers can have the exact data they need at whatever point in their user journey they are using the most efficient mode of communication.
With Intercom’s capability to integrate with secure webhooks or the Intercom REST API, our developers can effectively build almost any data workflow. Example integrations include Salesforce, Hubspot, Zendesk, or almost any CRM, Support Ticket System, or custom app backend.
Our consultants are available to guide Intercom customers through all phases of their Intercom implementation. This could include migration from competitors’ platforms, initial workspace setup, enhanced automations, full omnichannel contact center integration, user and staff adoption improvements, and operational efficiency optimization.
The most effective implementations of Intercom utilize a full featured CDP to gain insight into the complete customer journey. VPS can assist with implementation and integration of CDPs such as Twilio Segment to enable the full view of the customer lifecycle using first-party data.
Implementation of the latest Intercom platform features like Series, Switch, and SMS.
VPS is the exclusive partner in the US to work in conjunction with Intercom’s sales executives to close deals with the extra added incentive of bundled enablement services. Last Mile projects are designed to be targeted for immediate success. Typical projects include workspace setup, example bot definition, data migration, or integration POCs.
VPS developed a custom bot for a Political fundraising organization to allow them to provide self service refunds and cancellations. This project involved development of a custom Operator bot utilizing Canvas Kit integrated with the organization’s proprietary donor management backend. The organization is able to deflect 85% of requests away from live agents using this self-service capability.
We've worked with a medical drug coordination company manage support cases using Salesforce. This required development of a custom Operator bot which queried Salesforce APIs for case status or to create new cases using the User’s metadata.
VPS helped a medical staffing organization replicate a complex Series implementation across Global variations of the company workspace.
Intercom released a new Visual Bot Builder, which gives you a single and editable view of a custom chatbot. Read along to learn more about the power of creating custom bots and why they’re so important for every website.
Intercom Switch was a fantastic start to creating a more omnichannel platform. However, Intercom’s new feature, Intercom SMS, opens an even wider door of possibilities for omnichannel communication.
Businesses are increasingly feeling the need to provide omnichannel solutions. In fact, nearly 80% of customers prefer omnichannel strategies. In this article we’ll discuss how Intercom Switch provides the right solution for your contact center needs.
Our approach is not just to build, but to enhance and optimize modern technologies through our team of experts dedicated to creating solutions at the peak of performance.
Empower your team with powerful platforms delivered at peak performance.
We build and optimize applications that run mission critical business processes.
Talk to us about your goals.
VPS knows that your business needs can be complex, ever-changing, and time-sensitive. Despite that, we don't sacrifice performance. Furthermore, we actively consider it.
Speed to market, flexibility, and power are foundational with our key partners Appian, Twilio, and Salesforce.
Our goal is to put the power in our customer's hands. We provide unparalleled support while driving true solutions for enablement.