Powerful Tools. Reliable Security.
Vision Point Systems created the Healthcare Communication Center (HCC) App, a HIPAA-compliant instant communication platform to provide a solution for two-way communication that meets compliance requirements and protects sensitive data.
VPS combined flexible, user-friendly interfaces, workflow tools, and secure cloud storage options from Appian along with Twilio's messaging API's to create a powerful tool, secure real-time communication solution.
Real-Time SMS Communication
Agents can interact in real-time with users, allowing for quick and efficient SMS communication instead of a callback queue or voicemail. This function provides an improved customer experience for users and standardized, pre-determined responses to increase agents' efficiency.
The app also includes options for smart contact authentication, assisting agents with smart contact association and expediting the process of looking up patient information.
Automate & Program Responses
The app's fully customizable chatbot acts as the first point of contact with customers. The chatbot can be programmed to run through unique workflows to gather important information based on your center's needs.
The automated system reduces the overhead, increases efficiency, and expedites customers through the first step of their contact with your center.
Protect User Information
Many communication platforms fall short when it comes to meeting stringent security requirements for protecting sensitive user data like patient information.
Adhering to all HIPAA regulations for communication, the HCC app was designed with security and compliance in mind. Protect sensitive user information with built-in security measures including secure user login, audit tracking, and data encryption.
Expand to Your Needs
Powered by Appian and Twilio, the HCC app boasts a wide range of add-on customizations. Healthcare providers using the app can manage and customize SMS communication options for specific practitioners or staff members and nonprofits can add specific queues with options to quickly triage emergency or sensitive communications.
Variety of Use Cases
Powered by Appian and Twilio, the HCC app boasts a wide range of add-on customizations. Healthcare providers using the app can manage and customize communication options for specific practitioners or staff members and nonprofits can add specific queues with options to quickly triage emergency or sensitive communications.
Perhaps it’s the repetition of the claim “Your call is very important to us” that makes it ring so hollow when we’re on hold. As the hold music and messages repeat, we’re left wondering: If my call is as important as they say, then why doesn’t someone answer now?
#LowCode4All is designed to attract a new wave of Appian developers, from undergraduate students to military veterans, and unemployed individuals and career-changers.
Twilio CEO, Jeff Lawson released “Ask Your Developer” in February 2021 to critical acclaim. In this article I share my thoughts on the book and the message that comes with it.
Intercom Switch was a fantastic start to creating a more omnichannel platform. However, Intercom’s new feature, Intercom SMS, opens an even wider door of possibilities for omnichannel communication.
This month, Twilio released a “State of Nonprofit Digital Engagement” report, which detailed the nonprofit industry’s success in transforming digital communications over the past few years. I want to highlight two specific pieces of information that I believe are most responsible for their success.
Our approach is not just to build, but to enhance and optimize modern technologies through our team of experts dedicated to creating solutions at the peak of performance.
Empower your team with powerful platforms delivered at peak performance.
We build and optimize applications that run mission critical business processes.
Talk to us about your goals.
VPS knows that your business needs can be complex, ever-changing, and time-sensitive. Despite that, we don't sacrifice performance. Furthermore, we actively consider it.
Speed to market, flexibility, and power are foundational with our key partners Appian, Twilio, and Salesforce.
Our goal is to put the power in our customer's hands. We provide unparalleled support while driving true solutions for enablement.