Powerful Tools. Reliable Security.
Vision Point Systems created the Healthcare Communication Center (HCC) App, a HIPAA-compliant instant communication platform to provide a solution for two-way communication that meets compliance requirements and protects sensitive data.
VPS combined flexible, user-friendly interfaces, workflow tools, and secure cloud storage options from Appian along with Twilio's messaging API's to create a powerful tool, secure real-time communication solution.
Real-Time SMS Communication
Agents can interact in real-time with users, allowing for quick and efficient SMS communication instead of a callback queue or voicemail. This function provides an improved customer experience for users and standardized, pre-determined responses to increase agents' efficiency.
The app also includes options for smart contact authentication, assisting agents with smart contact association and expediting the process of looking up patient information.
Automate & Program Responses
The app's fully customizable chatbot acts as the first point of contact with customers. The chatbot can be programmed to run through unique workflows to gather important information based on your center's needs.
The automated system reduces the overhead, increases efficiency, and expedites customers through the first step of their contact with your center.
Protect User Information
Many communication platforms fall short when it comes to meeting stringent security requirements for protecting sensitive user data like patient information.
Adhering to all HIPAA regulations for communication, the HCC app was designed with security and compliance in mind. Protect sensitive user information with built-in security measures including secure user login, audit tracking, and data encryption.
Expand to Your Needs
Powered by Appian and Twilio, the HCC app boasts a wide range of add-on customizations. Healthcare providers using the app can manage and customize SMS communication options for specific practitioners or staff members and nonprofits can add specific queues with options to quickly triage emergency or sensitive communications.
Variety of Use Cases
Powered by Appian and Twilio, the HCC app boasts a wide range of add-on customizations. Healthcare providers using the app can manage and customize communication options for specific practitioners or staff members and nonprofits can add specific queues with options to quickly triage emergency or sensitive communications.
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