More than 60% of failed customer support calls could have been solved with better access to data.

Statistic Info

Getting access to data can make the biggest difference in your customer engagement. This makes you better equipped to solve their problems and create a seamless experience for the customer.

Author: IBM

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CRM systems have the potential to increase revenue by 29%.

It is estimated that the global CRM market’s value will grow by over 245% by 2028.

32% of customers will walk away from a brand they love after a single bad experience.

PWC found that the number of companies investing in the omni-channel experience has jumped from 20% to more than 80%

Companies with highly engaged employees outperform their competitors by 147%

51% of consumers feel it is important to get a personalized experience across all digital channels within a brand.

Around 50% of consumers will use mobile messaging apps for customer service and support.

More than 60% of failed customer support calls could have been solved with better access to data.

Email tops the list of channel utilization with 18.1%

24.6% of marketers have a customer relationship management (CRM) platform as their primary customer engagement tech stack.

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Customer service employees see a 34% rise in productivity when using Salesforce.

88% of Fortune 100 companies use at least one Salesforce app.

Companies that switch to Salesforce CRM see a 25% revenue increase on average.

CRM systems have the potential to increase revenue by 29%.

It is estimated that the global CRM market’s value will grow by over 245% by 2028.

32% of customers will walk away from a brand they love after a single bad experience.

PWC found that the number of companies investing in the omni-channel experience has jumped from 20% to more than 80%

Companies with highly engaged employees outperform their competitors by 147%

51% of consumers feel it is important to get a personalized experience across all digital channels within a brand.

More than 60% of failed customer support calls could have been solved with better access to data.