It is estimated that the global CRM market’s value will grow by over 245% by 2028.
Statistic Info
In 2020 the CRM market was estimated at around $52.64 billion in value globally. Now it’s rapidly growing even more since there’s an ongoing demand for businesses to adopt omnichannel platforms to improve their customer engagement.
Author: ThriveMyWay
More Related Stats
Twilio
CRM systems have the potential to increase revenue by 29%.
It is estimated that the global CRM market’s value will grow by over 245% by 2028.
32% of customers will walk away from a brand they love after a single bad experience.
Companies with highly engaged employees outperform their competitors by 147%
Around 50% of consumers will use mobile messaging apps for customer service and support.
More than 60% of failed customer support calls could have been solved with better access to data.
More 2020 Stats
Customer service employees see a 34% rise in productivity when using Salesforce.
88% of Fortune 100 companies use at least one Salesforce app.
Companies that switch to Salesforce CRM see a 25% revenue increase on average.
CRM systems have the potential to increase revenue by 29%.
It is estimated that the global CRM market’s value will grow by over 245% by 2028.
32% of customers will walk away from a brand they love after a single bad experience.
Companies with highly engaged employees outperform their competitors by 147%
More than 60% of failed customer support calls could have been solved with better access to data.