Contact Center Solutions

Even though phone contact is the preferred means to solve resolutions, nearly 70% of customers say navigating phone systems is difficult. Additionally, they are frustrated if they cannot eventually reach […]

Customers still prefer to contact a business via phone, even though email and chat remain valid choices. While online chat is increasing in popularity, most customers still want to speak […]

Great customer service leads to return customers. Most consumers who have a great experience with a company are likely to be repeat customers. By way of contrast, those who had […]

As of 2021, customers have indicated that they have higher expectations from a customer service department than ever before. Perhaps the latest technological advancements, customers expect service that is more […]

Almost two-thirds of today’s consumers are frustrated by customer service if they have to wait on hold more than 10 minutes. Having to explain their situation and information to several […]

Customers reach out to customer service when they need a problem resolved or an answer to a question. When customer service can find an answer or provide a solution, customers […]

Quality customer service influences revenue for most companies. Most customers will spend more money with companies they feel care about the CX. Repeat business increases when customers can reach a […]