Customers reach out to customer service when they need a problem resolved or an answer to a question. When customer service can find an answer or provide a solution, customers are more satisfied. They also develop a connection with the brand in an emotional way. As customers come to trust a brand, it of course leads to repeat businesses and increased ROI.
More Related Stats
67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.