When callers aren’t transferred, 49% of people feel relieved, 37% feel their business is valued, 34% are more inclined to complete a purchase.



Statistic Info

Customers hate when they’re being passed around from agent to agent trying to get their problems solved. You need to make the customer journey as seamless as possible even when they’re experiencing an issue that needs to be resolved. Being juggled between employees is only going to make the customer lose confidence in your business.

Author: Invoca