88% of customers expect companies to accelerate digital initiatives due to the COVID pandemic.

Statistic Info

COVID completely transformed customer support and as a result, many companies made a push toward digital initiatives. Providing strong online support can boost your customer retention and overall create a better experience for your team and customers.

Author: Time Doctor

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Contact Center Solutions

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88% of customers expect companies to accelerate digital initiatives due to the COVID pandemic.

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More 2021 Stats

With nine in 10 companies planning a hybrid model moving forward, organizations must reinvent the processes and tools they previously relied on

Around 50% of consumers will use mobile messaging apps for customer service and support.

58% of companies found over 1,000 folders with inconsistent permissions, showing that access policies need a lot of work for many.

34% of data breaches involved internal actors

IDC predicts that the global population of low-code developers will have a compound annual growth rate of 40.4% between 2021 to 2025.

The BPM industry has grown between $13 billion to $14 billion by 2021

73% of CFOs state their businesses are already streamlining workflows and processes with automation and integrations

During the period 2021-2028, the BPM market is expected to increase at a CAGR of 12.0%

Research found that companies with elite-performing engineering organizations are twice as likely to achieve their organizational goals and achieve a 50% higher growth rate over three years.

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