Acquiring new customers costs 5-10 times more than selling to existing ones.

Statistic Info

Customer retention is very important for businesses because it costs more to acquire new customers than it does to nurture them. So, it’s a no-brainer to try your best to give your current customers the best support/experience you can in order to keep them around. Offer deals, training, and solutions that best fit their business needs.

Author: Business.com

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More 2022 Stats

43% of support teams are now prioritizing increasing workflow efficiency

72% of consumers say relevant content delivered at the right time and place boosts their trust.

32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

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