Customer retention is very important for businesses because it costs more to acquire new customers than it does to nurture them. So, it’s a no-brainer to try your best to give your current customers the best support/experience you can in order to keep them around. Offer deals, training, and solutions that best fit their business needs.
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67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.