44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.

Source
Intercom

Year
2022

Topic(s)
Intercom

Statistic Info

Clunky processes and minimal communication leave customers feeling frustrated and left behind. Optimizing your customer support and improving your communication efforts can minimize the need to pass customers from one teammate to another. The main goal is to get the customers’ questions answered as efficiently as possible.

Author: Intercom