Intercom

Increasing workflow efficiency will naturally have a positive impact on your customers’ experience. Have a seamless connection between your tech stack and customer communication tools because when your team is […]

Staying proactive throughout your support efforts can make a positive impact on your customer engagement. If you deliver personalized help, the customer feels more supported and cared for when they […]

Improving communication and data distribution internally can make a positive impact on improving your customers’ experience. Some businesses still struggle with properly distributing data-driven customer insights throughout their organizations. Make […]

Having disjointed tools where customization is limited can be detrimental to your business. Using a platform like Intercom allows you to tailor your communications and improve your customer engagement.

Sales, marketing, and support are beginning to blur together, so it makes sense why there has been a push to increase team collaboration across departments in order to improve customer […]

One of the benefits of creating an engaging, personalized customer engagement experience is an increase in customer loyalty and retention. People appreciate feeling heard. Make them your top priority to […]

Providing excellent customer support can be one of the main reasons a customer stays with your company. The experience they have with you shapes their perception of you and the […]

Clunky processes and minimal communication leave customers feeling frustrated and left behind. Optimizing your customer support and improving your communication efforts can minimize the need to pass customers from one […]

Technology is coming in full force especially when it comes to the customer experience. Fewer and fewer people are willing to sit on the phone with a representative. This means […]

Nurturing customer relationship throughout all stages of their journey with your company is vital to retaining them. Using a support engagement tool can improve your business’s operations and the customer’s […]