67% of buyers expect a response within 10 minutes

Statistic Info

Almost two-thirds of today’s consumers are frustrated by customer service if they have to wait on hold more than 10 minutes. Having to explain their situation and information to several representatives was also a deterent to repeat purchases. Companies who want to ensure customer loyalty focus on the customer experience. Answering consumer’s questions quickly is part of a successful solution.

Author: HubSpot

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