Almost two-thirds of today’s consumers are frustrated by customer service if they have to wait on hold more than 10 minutes. Having to explain their situation and information to several representatives was also a deterent to repeat purchases. Companies who want to ensure customer loyalty focus on the customer experience. Answering consumer’s questions quickly is part of a successful solution.
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67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.