As of 2021, customers have indicated that they have higher expectations from a customer service department than ever before. Perhaps the latest technological advancements, customers expect service that is more prompt and efficient. They prefer dealing with a person who can expidite their requests and get them the answers they are seeking.
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67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.