94% of customers giving a company a very good customer service and experience rating are likely to purchase more in the future.

Statistic Info

Great customer service leads to return customers. Most consumers who have a great experience with a company are likely to be repeat customers. By way of contrast, those who had poor customer experiences have lower customer satisafaction and are unlikely to be repeat customers.

Author: ROI of Customer Experience

More Related Stats

Contact Center Solutions

When callers aren’t transferred, 49% of people feel relieved, 37% feel their business is valued, 34% are more inclined to complete a purchase.

80% of calls answered within 20 seconds represent the global metric for service level in a call center, while the average speed to answer is around 28 seconds.

Acquiring new customers costs 5-10 times more than selling to existing ones.

The 2020 Fortune Business Insights Report predicts the global cloud market to grow from $76.43 billion in 2021 to $390.33 billion in 2028.

67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.

88% of customers expect companies to accelerate digital initiatives due to the COVID pandemic.

Live chat increases conversion rates by nearly 4%

53% of consumers say they must repeat their reason for calling to multiple agents

Reducing operating costs and/or boosting productivity is the #1 the top priority for contact center leaders

44% of customers get annoyed, irritated, or angry when on hold for 5-15 minutes

More 2020 Stats

Customer service employees see a 34% rise in productivity when using Salesforce.

88% of Fortune 100 companies use at least one Salesforce app.

Companies that switch to Salesforce CRM see a 25% revenue increase on average.

CRM systems have the potential to increase revenue by 29%.

It is estimated that the global CRM market’s value will grow by over 245% by 2028.

32% of customers will walk away from a brand they love after a single bad experience.

PWC found that the number of companies investing in the omni-channel experience has jumped from 20% to more than 80%

Companies with highly engaged employees outperform their competitors by 147%

51% of consumers feel it is important to get a personalized experience across all digital channels within a brand.

More than 60% of failed customer support calls could have been solved with better access to data.