Customers still prefer to contact a business via phone, even though email and chat remain valid choices. While online chat is increasing in popularity, most customers still want to speak with a human via phone. They like the interaction with others to help resolve their issues or answer their questions.
Author: CFI Group
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67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.