Quality customer service influences revenue for most companies. Most customers will spend more money with companies they feel care about the CX. Repeat business increases when customers can reach a person who can assist them in a timely fashion. Businesses must drive better customer experiences adn work harder at establishing working relationships with their clientele if they expect to succeed in today’s competitive marketplace.
Author: CX Trends Report
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67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.