90% of customers prefer companies with personalized customer service options

Statistic Info

Quality customer service influences revenue for most companies. Most customers will spend more money with companies they feel care about the CX. Repeat business increases when customers can reach a person who can assist them in a timely fashion. Businesses must drive better customer experiences adn work harder at establishing working relationships with their clientele if they expect to succeed in today’s competitive marketplace.

Author: CX Trends Report