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VPS helps you navigate a seamless shift from Zendesk to Intercom. Learn essential pre-migration considerations and tips for a smooth transition.

VPS delves into Intercom’s game-changing approach to customer support that boosts CSAT scores and obsoletes traditional ticketing platforms.

Explore the importance of Accessibility Testing in Low-Code platforms for universal usability. Learn how to design for various disabilities and ensure 508 compliance with VPS’s expert guidance.

VPS commemorates two decades of providing unique, high impact solutions to clients, and looks forward to more decades of providing world class professional services.

Discover how VPS is using technology for social change at NTC 2023! Join us virtually or in Denver to learn about community engagement solutions for nonprofits, and donate to Hunger Free Colorado using our secure Twilio-powered tool.

Discover how nonprofits can leverage personalized donor experiences to unlock access to restricted funds using technology, creating transparency and donor engagement.

Part of evaluating IVR is knowing what makes a good IVR.  One obvious critically important component is the voice itself.  Recently, we were fortunate enough to have the chance to talk with with Marcus Graham, CEO of GM Voices.

The Switchboard Operator is extinct, as a job description, anyway.  Machines have been routing our calls for decades, but in recent years, the automation of this process has been refined and significantly improved.

Congratulations are in order for Leslie Dove, one of our business analysts, for passing the ASTQB Foundation Level Certified Tester exam this week. ASTQB is the American arm of ISTQB, the International Software Testing Qualifications Board.

I got a C in Physics, but I believe the 5th law of Thermodynamics is that it’s cheaper to keep customers than get new ones. Customer Satisfaction is what every contact center aspires to cultivate and manage, but getting an accurate assessment can be challenging.

“The day you sign a client is the day you start losing them.” – I think I heard it on TV.  It’s a platitude, of course. We know just as surely that  each day takes us closer to our eventual death.

DTMF stands for Dual-Tone Multi-Frequency. This is the technical term for the sounds you hear when you press the keys on your telephone. DTMF does more than just let you know that you pressed a key.

A proper requirements document is critical to a successful software development project. Any resource on software development worth a dime will tell you that. 

Last week was the 10th Annual Contract Pharma Contracting and Outsourcing Conference in New Brunswick, NJ. This was Vision Point Systems’ second year attending the event which is designed for decision-makers and is devoted to outsourcing in the Pharmaceutical and Biopharmaceutical industries.

I’m back in Virginia from San Francisco, where I attended last week’s Twilio Conference. This two day event was a showcase for the up-and-coming developer and entrepreneur community budding aroung Twilio’s “telephony in the cloud” platform.