What you need to know about upgrading to Twilio Flex 2.0

If you started using Flex in 2022 or earlier, there’s a good chance you’re still running one of the 1.X releases. With Twilio announcing that they will drop support for 1.X versions of Flex in the Summer of 2024, now is the time to plan and execute a migration to 2.X.

How to Choose the Best Tool for Appian Automated Testing

Appian offers several choices for automated testing, including tools like FitNesse, Cucumber, and the Appian Selenium API. In this blog post, you’ll discover the advantages and disadvantages of each of these tools, helping you determine which one aligns best with your application’s needs.

What Color Is Your Data Fabric?

What color is your data fabric? In this blog, we go over the ways in which certain patterns represent the way you can set up your Appian data structure and sources. Learn how Appian can create a data fabric that matches your style and preferences.

Learn What’s New in Twilio Flex 2.0 for Administrators

Twilio Flex 2.0 has many exciting updates and a new Plugin Library. Learn how this release improves usability and design and offers ready-to-use Flex plugins, like the Supervisor Barge and Coach plugin. Take advantage of this release today and create a customized and scalable contact center solution.

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Can’t Get No Satisfaction

I got a C in Physics, but I believe the 5th law of Thermodynamics is that it’s cheaper to keep customers than get new ones. Customer Satisfaction is what every contact center aspires to cultivate and manage, but getting an accurate assessment can be challenging.

Why Customers Dump Their Vendors

“The day you sign a client is the day you start losing them.” – I think I heard it on TV.  It’s a platitude, of course. We know just as surely that  each day takes us closer to our eventual death.

What is: DTMF?

DTMF stands for Dual-Tone Multi-Frequency. This is the technical term for the sounds you hear when you press the keys on your telephone. DTMF does more than just let you know that you pressed a key.

Bedrock Requirements

A proper requirements document is critical to a successful software development project. Any resource on software development worth a dime will tell you that. 

Contract Pharma 2011 Recap

Last week was the 10th Annual Contract Pharma Contracting and Outsourcing Conference in New Brunswick, NJ. This was Vision Point Systems’ second year attending the event which is designed for decision-makers and is devoted to outsourcing in the Pharmaceutical and Biopharmaceutical industries.

Recap from the First Ever Twilio Conference

I’m back in Virginia from San Francisco, where I attended last week’s Twilio Conference. This two day event was a showcase for the up-and-coming developer and entrepreneur community budding aroung Twilio’s “telephony in the cloud” platform.

VoiceVision - Welcome to the Blog

Welcome to the VoiceVision Blog. Our team at Vision Point Systems is excited to have this venue to share our thoughts with the world on telephony, software, and the industries we serve.

Introducing VoiceVision

As CEO of Vision Point Systems, I am pleased to convey my thoughts regarding our new VoiceVision offering and website.