The first of our new article series – The People in Your Neighborhood is up on ICMI’s website. This first piece covers the reason we’re all in business – the customer. Later pieces will describe the other members of the community that exists within any organization, and their stake in delivering customer satisfaction and retaining or converting customers. I’m excited to tell this story from the VoiceVision point of view – it takes a village to satisfy a customer, and not everyone in the village is motivated by the same goals.

We’d love your thoughts over the next few weeks on this exciting new series!