Hi Everybody! The latest in our article series – The People in Your Neighborhood is up on ICMI’s website. This article looks at the unsung heroes of your Contact Center – the IT Department.  A Contact Center that makes a strategic partner of IT will have untold advantages and will live life less stressfully!

We’d love your thoughts on this topic. Check out the article and let us know what you think in the comments.

 

Author

Chris Burgoyne

I am a project manager at Vision Point Systems, where for the past 15 years I have worked on a wide variety of custom software projects. From web site development to Telco and IVR implementations to custom Android and iOS mobile apps, our teams have delivered high value solutions to our clients.

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