The People In Your Neighborhood – The IVR
The latest in our article series – The People in Your Neighborhood is up on ICMI’s website. This article looks at the Voice of your Organization – the IVR, and the elements of both GOOD and BAD IVR. IVR is critical to your customer access strategy. Don’t treat it as an after-thought.
We’d love your thoughts over the next few weeks on this exciting new series!