The latest in our article series – The People in Your Neighborhood is up on ICMI’s website. This article looks at the Voice of your Organization – the IVR, and the elements of both GOOD and BAD IVR. IVR is critical to your customer access strategy. Don’t treat it as an after-thought.

We’d love your thoughts over the next few weeks on this exciting new series!

Author

Chris Burgoyne

I am a project manager at Vision Point Systems, where for the past 15 years I have worked on a wide variety of custom software projects. From web site development to Telco and IVR implementations to custom Android and iOS mobile apps, our teams have delivered high value solutions to our clients.

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