Companies that switch to Salesforce CRM see a 25% revenue increase on average.

Statistic Info

Happy customers result in an increase in revenue. Salesforce is the expert at creating one of the best CRM platforms out there for businesses to grow their profits. The CRM industry is growing and Salesforce has had a large influence on that trajectory.

Author: Spring Engage

More Related Stats

Salesforce

93% of people were more likely to be repeat customers at companies with excellent customer service.

Customers who submitted at least one support ticket a month retain at a rate around 10% higher than customers who didn’t, and were 9-10 times more likely to renew with HubSpot year over year.

With nine in 10 companies planning a hybrid model moving forward, organizations must reinvent the processes and tools they previously relied on

61% of consumers are comfortable with companies using relevant personal information transparently and beneficially — up from 52% in 2020.

73% of customers expect companies to understand their unique needs and expectations.

In its 2022 fiscal year, Salesforce achieved $26.49 billion in revenue, a record high.

92% of companies believe CRM technology is crucial to achieving goals

75% of decision-makers say they’re now embracing more tech

CRM can boost conversion rates by 300%.

91% percent of companies with 10 or more employees use CRM

More 2020 Stats

Customer service employees see a 34% rise in productivity when using Salesforce.

88% of Fortune 100 companies use at least one Salesforce app.

Companies that switch to Salesforce CRM see a 25% revenue increase on average.

CRM systems have the potential to increase revenue by 29%.

It is estimated that the global CRM market’s value will grow by over 245% by 2028.

32% of customers will walk away from a brand they love after a single bad experience.

PWC found that the number of companies investing in the omni-channel experience has jumped from 20% to more than 80%

Companies with highly engaged employees outperform their competitors by 147%

51% of consumers feel it is important to get a personalized experience across all digital channels within a brand.

More than 60% of failed customer support calls could have been solved with better access to data.