Salesforce has more than 150,000 customers worldwide

Statistic Info

Salesforce currently has a strong presence in the CRM world with about 62% of their customers located in the United States. Large companies are proud users of Salesforce such as Toyota, Spotify, Macy’s, and more.

Author: Itechart

More Related Stats

Salesforce

93% of people were more likely to be repeat customers at companies with excellent customer service.

Customers who submitted at least one support ticket a month retain at a rate around 10% higher than customers who didn’t, and were 9-10 times more likely to renew with HubSpot year over year.

With nine in 10 companies planning a hybrid model moving forward, organizations must reinvent the processes and tools they previously relied on

61% of consumers are comfortable with companies using relevant personal information transparently and beneficially — up from 52% in 2020.

73% of customers expect companies to understand their unique needs and expectations.

In its 2022 fiscal year, Salesforce achieved $26.49 billion in revenue, a record high.

92% of companies believe CRM technology is crucial to achieving goals

75% of decision-makers say they’re now embracing more tech

CRM can boost conversion rates by 300%.

91% percent of companies with 10 or more employees use CRM

More 2022 Stats

43% of support teams are now prioritizing increasing workflow efficiency

72% of consumers say relevant content delivered at the right time and place boosts their trust.

32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

88% of businesses say customer engagment is critical to their bottom line.

93% of customers are more likely to remain loyal to companies with excellent support.

44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.

Recent data reveals that 90% of companies report that they are planning to deploy AI by 2022.

95% of customers choose a business that offers help through all the stages of the purchase.