91% percent of companies with 10 or more employees use CRM
CRM platforms are quickly becoming an important asset to all businesses. Whether you’re a small company of 10, or a business with thousands of employees, you can greatly benefit from using a CRM program.
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93% of people were more likely to be repeat customers at companies with excellent customer service.
Customers who submitted at least one support ticket a month retain at a rate around 10% higher than customers who didn’t, and were 9-10 times more likely to renew with HubSpot year over year.
With nine in 10 companies planning a hybrid model moving forward, organizations must reinvent the processes and tools they previously relied on
61% of consumers are comfortable with companies using relevant personal information transparently and beneficially — up from 52% in 2020.
73% of customers expect companies to understand their unique needs and expectations.
In its 2022 fiscal year, Salesforce achieved $26.49 billion in revenue, a record high.
92% of companies believe CRM technology is crucial to achieving goals
75% of decision-makers say they’re now embracing more tech
CRM can boost conversion rates by 300%.
More 2022 Stats
43% of support teams are now prioritizing increasing workflow efficiency
72% of consumers say relevant content delivered at the right time and place boosts their trust.
32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.
60% of executives don’t feel their organization is tailoring their communications well with their current tools.
56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.
88% of businesses say customer engagment is critical to their bottom line.
93% of customers are more likely to remain loyal to companies with excellent support.
44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement.
Recent data reveals that 90% of companies report that they are planning to deploy AI by 2022.
95% of customers choose a business that offers help through all the stages of the purchase.