Customers who submitted at least one support ticket a month retain at a rate around 10% higher than customers who didn’t, and were 9-10 times more likely to renew with HubSpot year over year.

Statistic Info

Even though you may not be receiving support tickets or requests, does not mean your customers are not experiencing problems. They could potentially be suffering silently if you’re not engaging with them. Staying in touch with your customers as much as possible will ensure that they are getting the help they need.

Author: Hubspot

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