67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.
Statistic Info
Hear what your customers have to say and use that information to improve your processes. That’s the best way to figure out the pain points in your business and pinpoint what your priorities should be for your customers.
Author: Hubspot
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Contact Center Solutions
Acquiring new customers costs 5-10 times more than selling to existing ones.
88% of customers expect companies to accelerate digital initiatives due to the COVID pandemic.
Live chat increases conversion rates by nearly 4%
53% of consumers say they must repeat their reason for calling to multiple agents
44% of customers get annoyed, irritated, or angry when on hold for 5-15 minutes
More 2020 Stats
Customer service employees see a 34% rise in productivity when using Salesforce.
88% of Fortune 100 companies use at least one Salesforce app.
Companies that switch to Salesforce CRM see a 25% revenue increase on average.
CRM systems have the potential to increase revenue by 29%.
It is estimated that the global CRM market’s value will grow by over 245% by 2028.
32% of customers will walk away from a brand they love after a single bad experience.
Companies with highly engaged employees outperform their competitors by 147%
More than 60% of failed customer support calls could have been solved with better access to data.