Research has indicated that US businesses lose about $75 billion each year just because of poor customer services. Customers who can build a positive emotional connection with a business are more likely to stay with the company and do business wiht them again. Companies that make customers feel appreciated and valued are likely to see repeat purchases. Having poor service or none at all can be a costly choice for US businesses.
Author: Business Wire
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67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.