76% of contact centers are planning to invest in artificial intelligence in the next two years.

Source
Deloitte

Year
2019

Statistic Info

There’s been a growing use of automation, artificial intelligence, and chatbots to streamline call center operations. Having access to these tools allows employees to answer customers’ questions faster and clearer. Cloud-based tools are not going away and they’re here to help call centers create a better experience for their customers.

Author: Deloitte