There’s been a growing use of automation, artificial intelligence, and chatbots to streamline call center operations. Having access to these tools allows employees to answer customers’ questions faster and clearer. Cloud-based tools are not going away and they’re here to help call centers create a better experience for their customers.
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67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.