Responding to questions and complaints about your businesses is one of the best ways to connect with your customers. Ignoring them will not only change their perspective on your brand but also won’t solve the issue they’re experiencing. Don’t lose the customer, instead reply with a helpful and professional answer to show that you care.
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67% of the companies have shown tremendous growth and business potential by collecting customer feedback. Excellent customer service feedback plays a crucial role in elevating any call center’s brand value.