59% of customers say brands that respond to queries online are more favorable.

Source
Statistia

Year
2018

Statistic Info

Responding to questions and complaints about your businesses is one of the best ways to connect with your customers. Ignoring them will not only change their perspective on your brand but also won’t solve the issue they’re experiencing. Don’t lose the customer, instead reply with a helpful and professional answer to show that you care.

Author: Statistia