86% of the buyers are willing to pay more for better customer experience.

Statistic Info

It’s vital to keep the customer in mind whenever you’re making decisions for your company. Don’t cut the budget to where it hurts the customer journey. Customer engagement is the most important part of a business so it makes sense why over half of buyers are willing to pay for a better experience.

Author: SuperOffice

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43% of support teams are now prioritizing increasing workflow efficiency

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32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

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