85% of companies report their customers are significantly more digital than expected.

Statistic Info

Optimizing your communication by implementing multiple channels can improve your customer engagement. Especially since COVID, customers are significantly more digital. Offering multiple engagement channels can personalize the customer experience and overall result in a positive outcome for your business.

Author: Twilio

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Twilio

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43% of support teams are now prioritizing increasing workflow efficiency

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32% of respondents say their organizations are failing to properly distribute data-driven customer insights throughout the organization.

60% of executives don’t feel their organization is tailoring their communications well with their current tools.

56% of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement.

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93% of customers are more likely to remain loyal to companies with excellent support.

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95% of customers choose a business that offers help through all the stages of the purchase.